Tom James Revamps Custom Clothing Website Featuring the World’s Finest Suits

Custom clothing provider, Tom James Company is returning luxury to the art of custom made clothing with the launch of their new website. For more than 45 years, Tom James Company has provided personal service to their customers to save them time and money. With the new website, Tom James will further define business and professional wardrobe expectations as men and women find it easier to explore and discover the world of custom clothing.

"We are often asked, women's jackets online 'How does it work?'" says Todd Browne, President of Tom James. "Not everyone is familiar with the process of acquiring custom clothing. The new website addresses that."
With the launch of the revamped website, prospective clients can see this process first hand through featured videos and a new reviews section that includes make-over videos. The focus is on the customers' first-hand experience.

"I believe strongly that people sell to people. The best recommendation is one made not by us, but by our clients and that's what this website will do," says Michele Stephens, Director of Marketing.

These videos and reviews will give prospective clients an insider's look at the consultation process of creating a custom suit as well as help to answer questions for those who have not yet experienced the advantages of having a personal clothier.

The images of the site also intend to show the true breadth of Tom James.

"We are custom. That means if you want to order your father's suit, you can. But it also means that you can order suits with details your father never would have imagined. Custom has its benefits in personal fit for sure, but it's also a real chance to express yourself," says Catherine Conway, Director of Merchandising. "And we'll have fabrics and colors the department stores could never carry. It's a real delight."

Designed with the highest quality fabric, Tom James offers a complete line of bespoke, custom and ready-made executive apparel. Tom James clothiers do more than show fabric. The relationship begins with the consultation process. The goal is to discover who the clients are and who they intend to be. The clothiers become trusted advisors, giving wardrobe advice and offering maintenance of that wardrobe when needed. Over 80% of Tom James' business is generated from established customers proving great customer service and unparalleled luxury clothing lead to complete client satisfaction.

The new website features videos that chronicle those client experiences, as well as Make-Over videos hosted by Conway. The intent is for clients to better understand the process. "We think we've accomplished that," says Stephens.

About Tom James Company
The Tom James Company is the world's largest manufacturer, retailer and direct seller of custom clothing. Their highly trained tailors come directly to a client's location of choice to save valuable time. Tom James operates 105 offices in 36 US states and 5 countries, internationally. It owns and operates 3 worsted woolen mills, 8 tailoring facilities and factories and is proud to say 80% of its finished clothing products are made in the USA.

For more information visit http://www.tomjames.com

San Francisco Cashmere Shop Pashma Cashmere Unveils New Online Shop, Begins Shipping Internationally

Pashma Cashmere, a specialty store in San Francisco for cashmere sweaters and silk dresses, is now operating an updated website with an online shop and international shipping, allowing cust fashion jackets online omers to shop for cashmere shawls, tops, scarves, and exclusive items and collections.

"An entire collection of some of Pashma's best sellers over the years has been created exclusively for the online shopping site and is is not available in stores," Madhvi Pratt of Pashma Cashmere said.

The online shopping site is an excellent option for those looking for fine cashmere or wanting to keep up with the style of the season. Whether as gifts or for personal use, customers can now have their items shipped across the world.

In addition, Pashma Cashmere is releasing its fall collection both in the store and online in August. The fall season includes a variety of prints and colors.

"We're very excited for the release of our fall selection online. The prints this season are colorful and fun, and bring together the best of the best. It was exclusively created for online purchases," Neerja Raman of Pashma Cashmere said.

For more information about online shopping or any of Pashma Cashmere's products, call 415-854-0532, view the cashmere store on the Web at http://www.pashmausa.com or visit 29 Maiden Lane in San Francisco.

About Pashma Cashmere

Pashma Cashmere is one of the leading clothing designers, manufacturers and retailers of luxury knitwear made of cashmere and cashmere blends. All of its products imbibe the central elements of the value promise that has been the hallmark of its success--inherent artistic value, timeless appeal, outstanding quality, superior craftsmanship and exceptional value.

The store's products include women's dresses, cardigans, scarves, T-shirts, blouses, sweaters, shawls, wraps, leggings, hats, gloves and men's scarves. Cashmere Pashma now offers online shopping for the customer's convenience.

Learn The Lingo Of St. John Knits & The Fashion Houses Many Labels & Designer Lines

Founded half a century ago by husband and wife team Robert and Marie Gray, upscale fashion brand St. John Knits has come a long way. What began as a modest merchant of knit suits and dresses quickly exploded into an industry powerhouse. Today, Rodeo Drive Resale (http://www.shopRDR.com), premier seller of 100% authentic guaranteed purses and fashions such as Chanel bags, Gucci heels and the world's largest reseller of discount St. John Knits, takes a look at the label's many fashion lines and explains what makes each one unique:
1)    ST. JOHN BASICS: Because items from the St. John Basics label are considered seasonless, they are never given a retail markdown or put on sale. Their classic jackets, skirts, and pants serve as the building blocks of any St. John lover's wardrobe with pieces that can be dressed up or down and, as mentioned before, work beautifully from one season to the next.
2)    ST. JOHN SPORT/YELL women's coats OW LABEL: Designed with the younger woman in mind, this label illustrates a modern and casual approach toward clothing for the iconic fashion house. Comprised of coats, novelty, sweaters, jackets, pants, and jeans, the St. John Sport is considered by many to be the brand's most versatile line. Line is now known as Yellow Label.
3)    GRIFFITH & GRAY: St. John Knits loyalists may recall the Griffith & Gray Line – a collection of woven sportswear which, like St. John Sport, also targeted a "younger" demographic. Formed in 1994 by Kelly Gray, daughter of St. John Designer Marie Gray, Kelly took on her ambitious venture alongside longtime SJK designer Diane Griffiths. Although no longer in production, the Griffith & Gray line is remembered for its tailored, contemporary appeal.
4)    ST. JOHN COUTURE: Considered the upscale offering from the St. John label lineup, pieces from their Couture Line are typically the priciest of the bunch, and feature items including jackets, dresses, skirts, tanks tops and more. It is not uncommon to see these pieces adorned with paillettes, Swarovski crystals, and similar embellishments, which only add to its regal charm.
5)    ST. JOHN COLLECTION: Seen by many as the standard pieces of St. John Knits. Classic pieces of elegant, ready-to-wear styles with identifiable embellishments such as accents or gold and enamel buttons. The St. John Collection Line is still in production and remains a favorite among many fans of the brand.
6)    ST. JOHN EVENING: Skirt suits, long sleeve tops, floral pants, and dresses are just a few items available from the St. John Evening label. Like St. John Basics, many of the items that fall under the St. John Evening umbrella can be worn throughout the year. Classy and elegant, yet less expensive than the Couture Line.

"Women who fell in love with the original St. John can still find past coveted collections at shopRDR.com. On our site, you will also find a well edited selection of newer styles up to 75% off retail," Raya Jaffer, co-founder of shopRDR.com said earlier this year.

Rodeo Drive Resale (shopRDR.com) has built a reputation of providing amazing deals on handbags, clothing and accessories from the top designers of upscale fashion. The company offers a 100% guarantee of authenticity on each item sold, and works daily with a network of clients looking to buy, sell, or for consignment of their luxury goods. ShopRDR.com loves high-end fashion, and believes finding a high quality; classic piece should be an easy, enjoyable -- and most importantly -- hassle-free shopping experience. For the finest in Louis Vuitton, Chanel, Prada, Gucci, St. John Knits, Christian Louboutin, Tiffany & Co. and more, visit RDR online at http://www.shopRDR.com or call 1-888-697-3725.

Also find shopRDR at:
Facebook: facebook.com/shopRDR
Twitter: twitter.com/shopRDR
YouTube: youtube.com/ shopRDR
Pinterest: pinterest.com/shopRDR

Rodeo Drive Resale (shopRDR.com)
1-888-697-3725
service(at)shopRDR(dot)com

New Report Shows Continued Jobs Shortage - News Video on Youtube Highlights Network Marketing Provides Opportunities for Women Entrepreneurs in Booming Anti-Aging Sector

MLM Network Marketing provides opportunities for women entrepreneurs in booming anti-aging sector, skincare products popular with aging boomers.

The U.S. Department of Labor releases its closely watched monthly jobs report, which may show modest improvement in the jobs picture but likely also will highlight a continued jobs shortage with millions of long-term unemployed Americans still struggling to find work in a bad economy. Today's Bureau of Labor Statistics report follows last month's report showing the unemployment rate remained unchanged at 8.3 percent.

Although economists predict some improvement in the jobs picture, they do not expect to see significant movement in a job market in which the unemployment rate has been above 8 percent for 42 consecutive months and the average length of joblessness for those remaining in the labor force is nearly 39 weeks. These data exclude the millions of Americans who have stopped looking altogether and dropped out of the workforce. Six million job seekers have exhausted their unemployment benefits since the start of the economic downturn in 2007, according to a National Employment Law Project report.

With nearly 13 million Americans unemployed, and 21 million either under- or unemployed, sustained strong job growth is needed just to make a dent in the problem, according to recent statements from the Federal Reserve. Small businesses, many started by women, remain the nation's primary creator of new jobs.

Over the past year, statistics show high numbers of women leaving the workforce due to the Great Recession an women's coats d for personal considerations. Many women leave the labor force temporarily or permanently to care for children and other family members, making work-from-home careers an attractive option that provides the flexibility necessary to balance work and family responsibilities.

And the historic period of high unemployment is fueling consideration of alternative careers, with many women entrepreneurs exploring work-from-home opportunities including new ventures in multi-level marketing focused on the booming anti-aging sector.

Reports show that despite the challenging economic outlook women entrepreneurs are capitalizing on new work-from-home opportunities in MLM marketing, an alternative to traditional office jobs, starting their own successful businesses from home and making money on their own terms.

According to reports, as the nation's population ages demand is expected to rise for such anti-aging therapies as skincare products and vitamin supplements, a network marketing segment poised for expansion as the nation's aging baby boomers start to retire.

Direct selling is the sale of a consumer product or service, person-to-person, away from a fixed retail location, marketed through independent sales representatives who are sometimes also referred to as consultants, distributors or other titles.

Just about any product or service can be purchased through direct selling somewhere in the world. Many people think of cosmetics, wellness products and home décor as products that are often sold through direct sales, but add to that countless other product categories including kitchen products, jewelry, clothing, organic gardening supplies, spa products, scrap booking supplies, rubber stamps and much, much more.

To Learn More: http://beautyadvisor.myarbonne.com/

ShopRDR.com Reveals the Inspiration Behind Fashion’s Most Beloved Handbags

Whether it is a Chanel quilted leather shoulder bag or a Louis Vuitton clutch; at the heart of every lover of high-end women's fashion lies an affinity for designer handbags. Today, Rodeo Drive Resale (http://www.shoprdr.com), premier seller of 100% authentic Louis Vuitton bags, Chanel purses and Ferragamo shoes, as ShopRDR.com kicks off its designer handbag promotion, the online reseller looks at a few of the world's most popular luxury handbags and the public personalities that inspired their creation.

There have been countless public figures who have inspired fashion, but here are a few shopRDR.com favorites:

1)    Sophia Bag By Ferragamo – The first actress of the talkie era to win an Academy Award for a non-English-speaking performance, silver screen star Sophia Loren has starred in countless films, and was the symbol of beauty for an entire generation. Her star power and jaw-dropping beauty would eventually lead way to the Sofia bag by luxury designer by Salvatore Ferragamo. Simple yet fashionable, the bag remains popular among younger stars including Jennifer Aniston and Katie Holmes.

2)    The SC By Louis Vuitton – Every luxury bag lover has their preference, but most agree: When it comes to style and status, few brands can match the reputation of this French fashion label. Described by American fashion designer Marc Jacobs as "the epitome of this girl I fantasize of," in a feature story published on NYmag.com, acclaimed director Sofia Coppola became the muse behind Louis Vuitton's aptly named bag, The SC. ShopRDR.com currently has a beautiful Louis Vuitton monogram canvas bag on sale, authenticity guaranteed.

3)    The Jackie By Gucci –Exclusive, luxurious and instantly recognizable, Gucci, established in 1921, has become a status symbol for the rich and powerful. According to a story posted at Shine.Yahoo.com, Gucci's Hobo Bag was renamed The Jackie in honor of First Lady Jacqueline Kennedy O women's jackets nassis and her affinity toward the popular fashion accessory.

4)    The Birkin Bag By Hermès – A June 8, 2011 article explains the origin of the Birkin bag: While seated on a flight next to actress Jane Birkin, Hermès chief executive Jean-Louis Dumas observed as Birkin struggled to fit her straw bag into the overhead compartment, only to have the bag's contents fell to the floor. Birkin would later comment on the difficulties in finding a suitable leather weekend bag. In 1984, Dumas crafted a bag specifically for the actress. Years later, the Birkin bag has become a fashion favorite and an international symbol of wealth.

Brand new or pre-owned, designer handbags can become as iconic for their design as for their carrier. It is for this reason shopRDR.com cordially invites luxury lovers to become fashion stars in their own right during its "Any Color … So Long As It's Black," handbag and purse promotion.

While the phrase " … So Long As It's Black" may lead shoppers to believe all items featured will be in black, this is not the case: In addition to Vuitton and Dior, shopRDR.com's promotion also features bags by Chloe, Marc Jacobs, Coach and Michael Kors in an array of colors, sizes and styles.

As the year inches closer toward the holiday season, Raya says searches of these brands will likely increase, with many top designers offering more reasonable prices to buyers hoping to build their luxury collection.

"Expect to see the rise of the brand savvy shopper this holiday season, particularly when it comes to high-end fashion. Designers like Coach and Gucci, once considered elite fashion among midrange shoppers, have become much more affordable in recent years," she says.
Rodeo Drive Resale (shopRDR.com) has built a reputation of providing amazing deals on handbags, clothing and accessories from the top designers of upscale fashion. The company offers a 100% guarantee of authenticity on each item sold, and works daily with a network of clients looking to buy, sell, or for consignment of their luxury goods.

ShopRDR.com loves high-end fashion, and believes finding a high quality, classic piece should be an easy, enjoyable -- and most importantly -- hassle-free shopping experience. For the finest in Louis Vuitton, Chanel, Prada, Gucci, St. John Knits, Christian Louboutin, Tiffany & Co. and more, visit RDR online at http://www.shopRDR.com or call 1-888-697-3725. Also find shopRDR.com's blog at http://blog.shopRDR.com.

Also find shopRDR at:
Blog: blog.shopRDR.com
Facebook: facebook.com/shopRDR
Twitter: twitter.com/shopRDR
YouTube: youtube.com/ shopRDR
Pinterest: pinterest.com/shopRDR

Rodeo Drive Resale (shopRDR.com)
1-888-697-3725
service(at)shopRDR(dot)com

Red Wing Shoes, Local Doctors, and the Non-Profit "Our Hearts to Your Soles" Collaborate to Provide Shoes and Clothing to Those in Need

On Tuesday, November 20, 2012 between 430pm and 7pm, "Our Hearts to Your Soles", a local non-profit working in conjunction with "Soles4Souls", a national non-profit, will be distributing thousands of Red Wing shoes and boots to homeless shelters in approximately forty U.S. Cities, including Minneapolis. This is the eighth year the Twin Cities has been involved in the program. The event will be held at St. Stephen's Human Services located at 2123 Clinton Ave S, Minneapolis, MN 55404.

Local physicians, surgeons, nurses, physical therapists, their families, and a host of volunteers are organizing the event in tandem with "Our Hearts to Your Souls" and "Soles4Souls". Dr. Lance Silverman, an Orthopedic Surgeon, and Chris Boosalis, Minnesota Prosthetics and Orthotics, are spearheading the event. Silverman Ankle & Foot provides the financial support for the event.

Dr. Silverman saw a need in the community and recognized the value of partnering with "Our Hearts to Your Soles" to fill that need. "I wanted to help those that couldn't get proper footwear because of economic and societal challenges they faced," said Silverman. "The homeless in the Twin Cities are at significant risk given our winter weather. Snow and ice increase the risk of injury from slips and falls and the temperatures can cause frostbite if proper footwear is not available. As an ankle & foot specialist, I wanted to help."

Historically the event has provided nearly 500 needy individuals with socks, shoes and a professional medical examination, all at no charge. At this year's event, Isotoner is donating 300 hats, Dignity U Wear is donating 600 pairs of socks, physical therapists from around the Twin Cities wi women's coats ll help teach therapeutic exercise, and several lawyers will be available to provide free legal advice.

About Red Wing Shoe Company
Founded in 1905 in the quiet river town of Red Wing, Minnesota, the Red Wing Shoe Company has consistently crafted dependable boots for working men and women. Today, Red Wing boots are found around the globe. They have recently donated more than 10,000 pairs of high quality Red Wing footwear to Soles4Souls Inc., the international shoe charity dedicated to providing free footwear to people in need. More than 500 pairs of shoes and boots are reserved for the Minnesota event. http://www.redwingshoes.com

About Soles4Souls
Nashville-based Soles4Souls? facilitates the donations of both new and used shoes, which are used to aid the hurting worldwide. Since its inception, Soles4Souls has distributed millions of pairs (one pair every 9 seconds) to people in over 60 countries, including Honduras, Romania, Thailand, and the Sudan. The charity has been featured on CNN Headline News, NBC Nightly News with Brian Williams, ABC News, FOX, CBS, and hundreds of regional news outlets across North America. Soles4Souls is a 501(c)(3) recognized by the IRS; donating parties are eligible for tax advantages. http://www.soles4souls.org http://www.giveshoes.org or 866-521-SHOE.

About Our Hearts to Your Soles
Seven years ago Matthew Conti and his father Dr. Stephen Conti, an orthopedic surgeon created the unique non-profit organization known as "Our Hearts to Your Soles." Laura Conti, Matthew's sister who, at 20 years old, is expanding the organization into a nationwide network, currently manages the program.

With help and support from Soles4Souls and Red Wing Shoes, each November, Our Hearts to Your Soles screens, fits and provides footwear to thousands of homeless men and women.

The Minnesota chapter of Our Hearts to Your Soles relies on local support for success. Minnesota Prosthetics and Orthotics, Silverman Ankle & Foot and Red Wing Shoes have once again generously provided this year's financial backing.

"Our Hearts to Your Soles" is in need of donations. Volunteers facilitate program administration; virtually 100% of your donation will go directly to the homeless. Just $15 can give a foot examination and a pair of new shoes and socks to one person!

About Dignity U Wear
Dignity U Wear distributes dignity in the form of brand new clothing. Their goal is to distribute clothing in a way that maximizes the impact that clothing has on lives. With that in mind, they collaborate with other great social service agencies on projects and programs where the clothing is given to people at the right time. Dignity was founded in 2000 by an extraordinary person; philanthropist and Holocaust survivor, Henri Landwirth. "I know what it means to stripped of personal dignity," he says, "to not have clothes of one's own and to give up all hope. When I see people suffering indignities, I know we have to help: and through Dignity U Wear, we do."
Visit their website at: http://www.dignityuwear.org/.

About Isotoner
The totes ISOTONER Corporation, headquartered in Cincinnati, Ohio, is the world's largest marketer of umbrellas, gloves, rainwear, rubber overshoes, and other weather-related accessories. Founded in 1910, the Aris Glove Company originally manufactured fine quality leather gloves and knit accessories in Europe and later in the United States. In the early 1970's, Aris developed a glove made from nylon/spandex fabric with leather trim. The glove was marketed under the ISOTONER name combining the terms "isometric" and "toning" to reflect the 4-way stretch and massaging properties. The ISOTONER glove was a major success for the company. Aris changed its name to ARIS ISOTONER, Incorporated and in 1969 became a subsidiary of Consolidated Foods, now the Sara Lee Corporation. In 1997, totes and ISOTONER merged to form the totes ISOTONER Corporation. Visit them online at: http://www.totes-isotoner.com.

About Silverman Ankle & Foot
Silverman Ankle & Foot is your choice for excellence in foot and ankle care in Minnesota. We are committed to providing each and every patient with the highest standard of care, and the personal attention they deserve. Working one-on-one with patients, Dr. Silverman provides a comfortable and understanding environment - with your health and personal well being his top priority. For more information call (952) 920-4333 Ext 5, email at info (at) anklefootmd (dot) com, or find us online at http://www.anklefootmd.com, and blog.anklefootmd.com.

Good Customer Service Is Not Good Enough Anymore

Do your customers leave your store / take delivery of your products and think, "Wow, it is so nice to buy from this business!!" Is your business well known / famous for your customer service?

Do your customers tell others about you? If not, you do not have renowned customer service.

Face it. Your customers can buy the products and service you sell from a lot of different competitors. The only thing you really have to differentiate your business and yourself is your service.

So what is good customer service these days? Does it mean getting a customer out the door fast? Or having a sales assistant help find the right item, size and color? Or keeping costs as low as possible? Keeping the restrooms clean? Self-checkout? No self-checkout?

Is it having the latest stuff shoppers don't even know they want until they see it? Making a delivery on time? Fixing errors quickly? Having a live person answering the phone?

Good customer service can only be defined by what is important to each individual customer.

Renowned customer service is service that is so good that the customer finds it important to them and tells others about it.

I was very fortunate, my father taught me what Renowned Customer Service was when I was 17 years old.
My father taught valuable lessens one of two ways. By example or by experience. Unfortunately for me one snowy Christmas eve in central Pennsylvania he taught me Renowned Customer Service through experience.

I was home from college on holiday vacation and working at the business with my dad. On the morning of Christmas Eve a customer, a truck driver, came into the electronics store and purchased our low end, lost leader black and white 19" diagonal television for his family. A sale we lost $10 on.

I asked my father why he sold the lost leaader.
He told me that the man was down on his luck and only hagging on financially. His family had been without a television for over 2 years. The man could not afford a more expensive television and in fact was delivering freight to the west cost over Christmas to pay for the television and catch up on his bills.

He then instructed me to deliver the television to the man's home after we closed at 6pm.

Plus the television was a surprise for his wife and 4 children.

I left the store at 6pm that evening to deliver the surprise gift. It had been snowing most of the day and now there was a strong sleet storm hitting our area.

The first mistake I made was not to wear a heavy winter coat. I figured that I would only be out of the warm truck a few minutes. When I arrived at the customers home I took the television out of the back of the truck, carried it up a dozen or so steps. Standing on the porch, that did not have a roof on it so I was being bombarded by snow and ice, I knocked on the door.

A lady opened the door, I could see four small children in the living room sitting near a small Christmas tree. I told her I was from Janet's and had a television for her that her husband had purchased. She immediately told me I was making a mistake that they could not afford a television and her husband never would have made such a purchase. She them shut the door in my face.

I picked up the television, off the porch I went, down the steps and back into the truck. Now I knew I could not go home without at least telephoning my father first and telling him what had happened. So I went next door to one of her neighbors and asked to use the telephone. I called my father and he said. "Do not come home before you deliver that television."

Back out in the snowy, icy weather I went, into the truck, back to the customers house, out of the truck, hauling the television up the steps and on to the poach. I knocked on the door. This time when the lady came to the door she did not open it so I had to talk through the glass. I told her I had telephoned my father and I was not mistaken, the television was for her. She again told me I was making a mistake and told me to get off her porch or she would call the police.

Off the porch, down the steps, through the snow and ice. I was now freezing. Back in the truck. Back women's jackets to the neighbors to call my father again. I again told him of my problem and all he said was "Deliver the television" and he hung up on me.

I sat out in front of the customers house for a while trying to think of what I could say to her to get her to accept delivery. Then a police car pulled up beside me. She had called the cops!

The police office motioned for me to come over to his window, he was not about to get out in the snow and ice storm, the weather had now developed into.

I told him what was going on and he said while finally getting out of his warm cruiser, "Get the TV and come with me." We went back up the steps and on the porch. He knocked on the door, got the lady to let us in the house and said, "I know Janet's store very well and they usually do not make mistakes.

Mr. Janet will sign that if in fact this is a mistake and this television was not purchased by your husband you get to keep it anyway. After a bit more discussion she accepted the television.

When I arrived home, cold, wet and still freezing my father was sitting in front of a roaring fire drinking egg nog. I said in a demanding tone, "What the Hell was that all about."

Before I could continue he looked at me and said, "We are 100% Customer-Centered. Everything we do is about and for the customer. Not about us. We do not have good service we have 'renowned service'.

I promised the customer we would deliver the television and we deliver what we promise. If you want to be successful selling products and services you will be 100% Customer-Centered. Not almost 100% - but 100%!

99.9 % is not good enough.If it were in the USA
* 12 newborn babies will be given to the wrong parents each day
* 114,500 mismatched pairs of shoes will be shipped a year
* 18,322 pieces of mail will be mishandled every hour
* 2,000,000 documents will be lost by the IRS this year
* 2.5 million books will be shipped with the wrong covers
* 315 entries in Webster's Dictionary will be misspelled
* 20,000 drug prescriptions will be filled incorrectly in a year
* 103,260 income tax returns will be processed incorrectly during the year
* 5.5 million cases of soft drinks produced will be flat
* 291 pacemaker operations will be performed incorrectly
* Two planes will crash each day at Chicago's O'Hare airport

10 Commandments of 100% Customer-Centered Service
1. The one who solves the customers needs, problems and wants the easiest for them will get the sale.
2. The customer is the most important person in our business.
3. The customer is the Boss, who can fire everyone.
4. The customer deserves all of our attention.
5. The customer is always right, never wrong.
6. The customer is the total purpose of our business.
7. The customer is doing us a favor when allowing us to serve them.
8. The customers feelings and emotions are of the most importance to us.
9. The customer is deserving of our most attentive treatment possible.
10. The customer is the only reason we (as a business) exist.
How can you afford to have a staff member give each customer the same 100% Customer-Centered Service? You can't afford not to.